Return and Refund Policy
Welcome to EasyBillPOS! We appreciate your trust in our billing software. Our aim is to provide you with an exceptional experience while using our software. However, we understand that circumstances may arise where a refund is necessary. Please take a moment to review our Return and Refund Policy.
100% Software Cost Refund: If you have purchased our software and find yourself unsatisfied with its performance within the first 2 months of usage, we offer a 100% refund of the software cost. We believe in the quality of our product, and your satisfaction is our priority.
Installation and Service Charges: Should you require assistance with the installation process, our team is here to help. While the software itself is fully refundable, in the case of installation service, a reasonable service charge will be applied. Our team’s effort and expertise are dedicated to ensuring a smooth setup, so you can make the most of EasyBillPOS.
International Transactions (Outside India): For customers making payments from countries other than India, using platforms such as PayPal, please be aware that a return fee will be applicable. This fee is essential to cover the transaction fees, penalties, and other associated costs that we incur. We kindly ask for your understanding and agreement regarding this condition.
Conditional Money-Back Guarantee: Our 100% money-back guarantee is conditional, and it’s based on the principle that you pay us for the time and effort we’ve invested in assisting you with installation and training. This cost will be determined based on the effort contributed by our staff to support you effectively.
Our Commitment to Support: At EasyBillPOS, we are dedicated to offering affordable and user-friendly software to empower your business. Our support is a two-way street: just as we strive to provide excellent software, we also expect your cooperation in using it effectively. While our software is designed to be user-friendly, our team is available to assist you whenever you need it. Your satisfaction and success are important to us.
Contact Us: If you encounter any challenges or have questions regarding our software, feel free to reach out to us through email or WhatsApp. We encourage you to connect with us before initiating any disputes. We are here to help and will work promptly to address any concerns and facilitate a resolution or refund.
Requesting a Refund: To initiate a refund request, please contact us directly. We are committed to processing refund requests as quickly as possible, ensuring a hassle-free experience for you.
Thank you for choosing EasyBillPOS as your billing software solution. We look forward to serving you and providing exceptional support throughout your journey.
Before pursuing a dispute, please allow us the opportunity to assist you with a refund or resolution. Your satisfaction is of utmost importance to us.